Software-as-a-Service

Software-as-a-service (SaaS) is one of the fastest growing segments of the Information Technology (IT) industry. It is a software distribution model that provides a cost-effective alternative for enterprises to access software and achieve their business goals, than traditional software packages.

melssCRM offers Software-as-a-Service, that provides the application software as an On-demand service. This entitles you to get exactly what you want. Definitely in a world where things happen in a jiffy SaaS based CRM is a better choice compared to the traditional On Premise CRM, wherein the initial investment is high and the Return On Investment (ROI) takes longer time comparatively.

SaaS a superior choice over traditional systems:

• Instant deployment as compared to a month / several months for traditional systems
• Purchase of Hardware is eliminated
• Maintenance cost are eliminated
• Better performance with existing hardware

When do you require Software-as-a-Service?

• If your IT requirements are not defined or you exactly don't know what your organization needs

  If you are unsure of your organization's IT requirements, SaaS model gives you an opportunity to experiment with your IT infrastructure using limited investment. Since SaaS model is offered on a Pay-as-you-use basis, you can pay only for what you use; thereby keeping the cost in a predictable scale.

• If your organization does not have a full fledged IT department and you are not looking at investing in IT manpower as well

  IT manpower is comparatively costlier than their counterparts in other fields and the attrition rates are also a concern. In such a scenario, what should you do? You neither can afford the high salaries that IT demands nor can you provide them with challenging career paths. The best alternative is to go for SaaS model. It eliminates the need for a full fledged IT department in your organization.

• If you need round the clock, 365 days a year IT infrastructure

  You have customers across the globe. It is obvious that your customers will be spread across multiple time zones. To offer agile services, you need round the clock-365 days a year IT infrastructure. This means huge up-front Capital Expenditure (CAPEX) and hiring of full-fledged IT manpower, which may not be feasible for your business and does not align to your long-term goals.

  What can you do next? Embrace the SaaS model and you can fulfill all your IT requirements even without investing in expensive IT infrastructure. Since SaaS solutions are hosted online, you can easily share information, update it and access it in any part of the world.

• If you need to concentrate on your core business and not on the auxiliary IT solutions

  If in your organization there is only one or few people in the top level management and they have to deal with all the operational issues, then they would rather prefer to concentrate on the core business than on the IT solutions. In such scenarios, if you can get the IT capability without having to invest your time and resources in implementing IT solutions that could be the best possible way you let your top management focus on your core business.

• If investing IT isn't a viable option for you

  According to the prediction of Mr. Gordon Moore (co-founder Intel Corporation), "the number of transistors and resistors on a chip doubles every two years". Which means that the hardware tends to get outdated almost every three years. Also, the cost of maintaining and upgrading the software adds on to the cost of IT. Plus the costs of IT maintenance staff are also on the rise to cope with inflation.

  All this can be avoided by adopting the SaaS model. It is as simple as getting a broadband connection. You pay for the service and once it is deployed you can start using it right away!

• If your business is a seasonal one...

  If you are in the travel industry or any other industry which is of a seasonal nature and you need to invest resources for the peak season demand which is not completely utilized during the off-season, then your IT resources are utilized inefficiently and it is a waste of resources for your organization. Since SaaS model has upgrading and downgrading options; you can scale up during the peak season and scale down during the off-season, thereby optimizing the utilization of funds.