Cases

Service with a Smile :)

Tracking your customer complaints and handling customer calls are vital for organizations in customer support activities. Be it, handling inbound calls, visiting customers, tracking customer feedback or managing queries.

melssCRM allows you to keep track of all customer cases in a centralized location, along with the activities performed on them. You can track the issue, the product it was related to, the date it was reported and any other information important to analyze and provide optimum solutions to customers.

Features

• Capture all customer complaints, queries and feedback
• Assign customer cases to specific executives to handle them
• Get alerted when cases are not closed within a pre-defined duration
• Track activities done on cases
• Get a snapshot view from the account on pending and closed cases